Return Policy
Last updated: 01.10.2026
We want you to be happy with your purchase. If something isn’t right, you can return your order under the terms below.
Return Window
You may request a return within 14 days of receiving your order.
Eligibility
To be eligible for a return, the item must be:
- unused and in the same condition you received it;
- in its original packaging;
- accompanied by your order number or proof of purchase.
Non-Returnable Items
The following items cannot be returned:
- custom or made-to-order items;
- gift cards / digital products / downloadable items;
- other exclusions, or delete this list if there are none.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery at jadeforest@stone-flower.com with your order number and photos of the item. We will send a replacement or issue a full refund, including shipping costs.
How to Start a Return
- Email us at jadeforest@stone-flower.com with the subject “Return Request: Order #[number]”.
- Include your order number, the item(s) you want to return, and the reason.
- We will reply within 1-2 business days with return instructions and the return address.
- Send the item back within 7 days of receiving our instructions.
Please do not send items back without contacting us first.
Return Shipping
We recommend using a tracked shipping service, as we cannot be responsible for items lost in transit.
Refunds
- We inspect returned items within 3-5 business days of receiving them.
- If approved, your refund is issued to the original payment method within 5-10 business days.
- Original shipping costs are [non-refundable / refunded in full].
- Your bank or payment provider may need additional time to show the refund.
Exchanges
[We offer exchanges for the same item in a different size or color, subject to availability. Contact us to arrange one. / We do not offer exchanges. Please return the item for a refund and place a new order.]
Cancellations
You can cancel an order before it ships by emailing jadeforest@stone-flower.com. Once an order has shipped, the return policy above applies.
Contact Us
Questions about returns? Email jadeforest@stone-flower.com or visit our Contact Us page.
Jade Forest